Ink Solutions

Modern-Storage Solutions Provider with the Latest Web-Based Infrastructure

Background

Vaultra Asset Management is a Canada-based self-storage solutions provider in Alberta and Ontario. The company enables its clients to optimize and use their physical spaces better by helping them to store lesser-needed items in rented storage spaces reliably.

They specialize in managing and providing secure self-storage solutions for individual and corporate clientele in several markets. They support by renting spaces of different sizes for desired storage use in the rental period and also provide subscription-based space rentals for discreet, individual item storage.

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At Vaultra, we are fuelled by the mission to set a new standard in the Canadian Self-Storage industry. We seek to change the association of Self-Storage from a temporary holding place for rarely-used things to a secure, desirable and customer-oriented facility that is perfectly suited for maintaining and accessing valued personal and business assets.

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The Challenge

Vaultra sought to elevate its value and expand its service portfolio by introducing several new storage options for its clientele.

Moreover, as against physically coming to use the storage facility, they now wanted to empower their customers with a ‘door-to-door service’.

From providing only fixed-space rental options, they wanted to add item-based storage subscription facilities, where clients could store individual items without renting the entire storage unit.

This was envisaged to enable clients to purchase a storage unit online and transfer storable items (back and forth) right from the comfort of their homes.

The Problem

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Vaultra was operating with an elementary static website that simply listed the different variations of storage units and their renting prices.

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It didn’t have any dynamic facilities to show real-time pick-up appointment availabilities for the door-to-door service.

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The existing structure only allowed clients to purchase a unit from the website at listed prices and unlock an access code that could be used during their rental period.

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They needed a technological website upgrade that was intuitive for users to navigate through their storage needs efficiently. Moreover, they also required a solid backend to deliver the best customer experience while supporting the Vaultra staff with a smooth, error-free workflow.

The Solution

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Well Designed Software Architecture

Ink Solutions conceptualized and designed a suitable software architecture from scratch to infuse exceptional customer experience and operational efficiency for Vaultra managers. The plan was comprehensive and included ERD, and major flows interaction diagrams.

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Our Robust Development Process

The team then created a robust backend, frontend and infrastructural solutions to facilitate the provision of door-to-door storage facilities and item based, bin rental and self-storage services. For this, Java and React was used and AWS was chosen for hosting the cloud services.

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Payments stay secure with Stripe

We’ve integrated with a Stripe as a payment gateway and used some advanced features of the platform, like automatic generation of billing report. We did this to reconcile Stripe’s data against our database and build reports for accounting team.

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Collaboration helps achieve us Goals

Thereafter, all the screens and backend APIs were designed and duly implemented. This process was done in close collaboration with the Vaultra team to ensure that the end platform is well aligned with the client’s goals.

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Dashboard for seamless workflow

Finally, an integrated admin dashboard was introduced to thoroughly support Vaultra staff and help them seamlessly manage the workflow for purchased plans, appointments, driver workflows, and also build various financial reports.

The Impact

They are very attentive and focused on grasping the fine details of our requirements.

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Error-free space optimization through intelligent backend, making best use of Vaultra assets

Internal efficiency improved by 35%. Lesser resources were needed to suitably manage

We integrated this with the complicated legacy, but critical software that business was heavily relying on in day-to-day operations - SiteLink

Improved customer experience, translating into growing business, expanded the service offering

Ivan Nikolaichuk
CEO

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